Refund Policy

Returns & Refunds

At ABROMÉ, we want you to feel confident and satisfied with every purchase. If you are not completely happy with your order, we are here to help.

Please read our refund policy carefully before requesting a return or refund.

Return Eligibility

To be eligible for a return:

1. Items must be unused and in original condition
2. Jewellery must be returned in its original packaging
3. Return requests should be made within a reasonable period after delivery
4. Proof of purchase or order confirmation is required

For hygiene and safety reasons, certain items such as earrings may not be eligible for return.

Damaged Or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:

1. Your order number
2. Photos of the item received
3. A brief explanation of the issue

We will review the issue and work towards a suitable solution as quickly as possible.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

1. Refunds will be processed to the original payment method
2. Processing times may vary depending on your payment provider or bank

Shipping fees are generally non-refundable unless the return is due to our error.

Non-Refundable Items

The following items may not qualify for refunds:

1. Worn or used jewellery
2. Items damaged due to improper care
3. Personalized or custom items
4. Sale or clearance items (if applicable)

Exchanges

If you would like to exchange an item, please contact us first so we can assist you with the process.

Exchanges are subject to product availability.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked shipping service when returning items.

Contact Us

For any refund or return inquiries, please contact us:

ABROMÉ
📍 Malta
📞 +356 99048803
📧 Abrome926@gmail.com

Thank you for shopping with ABROMÉ